FAQ

GENERAL

Brattia Travel is a meditor between the Guest and the property owner - Host. We provide accommodation according to the information on our website: www.discover-brac.com and in the period which fit the confirmed booking, except under unforeseen cirumstances. 

BOOKING AND PAYMENT

You can make an enquiry via website: discover-brac.com or by e-mailing us at: This email address is being protected from spambots. You need JavaScript enabled to view it. We will respond on each request within 2 hours. In order to confirm reservation the Guest should pay a deposit within two working days while the rest of the amount should be paid directly to the Provider of service upon arrival to the accommodation unit. Upon receiving confirmation of your payment, you will be issued with a Voucher, with all necessary booking details.  All payments can be made by bank transfer or via Paypal. Payments can be made in HRK or EUR. All bank transfer fees are the responsibility of the Guest.

SOJOURN TAX

According to the Croatia law in force on sojourn tax, Guest is obliged to pay sojourn tax upon arrival at accommodation unit. Total amount of the sojourn tax depends on destination and period of sojourn.

CANCELLATION AND AMENDMENTS POLICY

If the Guest wish to cancel or amend the booking it must be done by e-mailing us at: This email address is being protected from spambots. You need JavaScript enabled to view it. In case of cancellation,deposit will not be returned. Cancelation fees:          

for cancellation up to 60 days before arrival date, 10% of the total price will be chared

for cancellation from 59-20 days before arrival date, 30% of the total price will be chared

for cancellation from 19-10 days before arrival date, 70% of the total price will be chared

for cancellation made 9 or less days before arrival date, 100% of the total price will be chared

LUGGAGE 

Brattia Travel agency is not responsible for damaged,lost or stolen luggage in the accommodation unit. 

OBLIGATIONS OF AGENCY

Brattia travel agency assumes an obligation to control the providers of services - Hosts and to protect interests and rights of a Guest.

OBLIGATIONS OF GUEST

Guest need to have valid travel documents,must respect the house rules in accommodation unit, Guest need to give the voucher to the Host on arrival. If a Guest causes damage in the accommodation unit, he is obliged to pay caused damage right on the spot.

 COMPLAINTS RESOLUTION

If the Guest have a problem or any objection whilst on holiday, it must be reported to the property owner and agency immediately. If the Guest doesnt make a complaint on the spot, then he doesnt have a right to be refunded. Guest is required to send a written complaint about the situation and any possible invoices regarding the caused damages,to the agency by e.mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

JURISDICTION

If a Guest is not satisfied with the resolution of the complaint, he has a right to initiate legal proceedings at the Court in Split.

REMARK

Guest accepts these terms by paying a deposit.

 

 

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